Frequently Asked Questions

Find answers to common questions about EZ-TV, our remote-control design, pricing, compatibility and more.

General

Product & Features

Compatibility

Setup & Use

Pricing & Support

Ordering & Shipping

Returns & Warranty

General Questions

Get quick answers about EZ-TV and what makes it different.

1. What is EZ-TV?

EZ-TV is a remote control designed to make everyday television easier to use. It features large, clearly labeled buttons, distinct colors, and a small information screen to help older adults and their caregivers navigate TV functions with greater ease and confidence.

2. Who is EZ-TV designed for?

EZ-TV is for anyone who wants a simpler way to enjoy television.

Today’s TV systems can include a smart TV with built-in apps, a cable or satellite set-top box, and a soundbar or surround-sound system or Bluetooth earphones. Each may come with its own remote. Even remotes that control several devices often have far more buttons than you need for everyday viewing.

That’s where EZ-TV shines. Once your system is configured—a process that takes less than 30 minutes—EZ-TV remembers the settings and gives you a simple, easy-to-use interface.

If you’d like to spend less time figuring out your remotes and more time enjoying your favorite programs, EZ-TV is for you.

3. Why is EZ-TV different from a regular remote?

A typical TV remote has dozens of buttons for features and settings you rarely use. It’s easy to press the wrong one and find yourself wondering, “Where am I, and how do I get back to watching TV?”

After EZ-TV learns how your system works and gives you only the controls you need for everyday viewing. It deliberately limits some options to make watching your favorite channels and programs simpler.

The trade-off is straightforward: fewer choices, fewer buttons, and less frustration.

4. What is the purpose of the little LCD screen on the remote?

The LCD gives you immediate feedback, updating as you turn the knobs so you can see what you’ve selected without waiting for the TV to respond.

Some TV services take several seconds to load a channel or program. During that delay, it’s tempting to press a button again—and end up somewhere you didn’t intend to go (off to never-never land).

The LCD shows your selection right away, reassuring you that EZ-TV has received your request. Your TV will catch up as soon as the services allows.

5. Will shipping be free?

Shipping is free within the contiguous 48 United States. If you decide EZ-TV isn’t right for you, return it undamaged—we’ll cover the return postage and refund your purchase price. We’re confident that after a few hours with EZ-TV, you’ll wonder how you ever watched TV without it.

6. Is EZ-TV a medical or assistive-care device?

No. EZ-TV is a consumer product designed to make watching television simpler. After a couple of years of customer experience and feedback, we plan to explore whether insurance coverage might be possible and what requirements would apply. We cannot promise future coverage.

7. What is the return policy?

We want you to be happy with EZ-TV. If it isn’t right for you, return the unit undamaged—we’ll pay the return postage and refund your purchase price.

To help ensure EZ-TV works with your equipment, we’ll ask for details about your TV system before completing your purchase. We currently support a limited range of configurations. If yours isn’t supported, we won’t sell you a unit yet. If you’ve shared your system details and email address, we’ll email you when we are confident in being able to make you happy.

Product & Features

Get quick answers about EZ-TV and what makes it different.

1.What is EZ-TV?